Troubleshooting

Problem

My Framework is not continuously scrolling

Solution

Make sure USDT is in the TRADING ACCOUNT and then redo your API

 

 

Problem

Everything seems to be working, but no trades are happening

Potential Solutions

1. Check your % in trades. If it is above your safemode amount, only DCA buys will happen. If your % in trades is at 100, there is no USDT left in your account to use for more buys.

2. View Framework and make sure it is continuously scrolling

3. View the Engines you are using and make sure they are continuously scrolling

4. Make sure the Engines are chosen in your Settings

5. Make sure the Trade permission is enabled on your API on Kucoin

6. If none of the above fixes it, Reboot your Droplet

7. If Rebooting doesnt work, run the Amount Fixer script

 

 

Problem

A trade in Coin Collector doesn’t exist on Kucoin, or the amount bought into a coin is incorrect, or you are receiving weird errors on Framework

Solution

1. Kill Framework

2. Run Amount Fixer script

3. Restart Framework

 

 

Problem

Signal Listener is not receiving signals

Potential Solutions

1. Make sure your bot is actually in your signal provider’s signal channel and it has the correct permissions

2. Make sure you used the token from the correct BotFather bot

 

 

Problem

Signal Listener IS receiving signals, but the Framework is not buying them

Potential Solutions

1. The coin is already being traded

2. You dont have telegramsignalslistener as an Engine selection

3. The amount your bot is trying to buy is below the minimum for that particular coin

4. Or the coin isn’t on your Trade Only list

 

 

Problem

I forgot my interface password

Solution

Access your console on DigitalOcean

Do command: cd /var/www/html

Do command: unlink yourusername_webpass.txt

Close the console window, return to Interface, refresh the page

 

 

Problem

It says I have made profit, but my account value hasn’t changed or has gone down. What is happening?

Solution

This is normal and is not a problem. Your current trading account value comes from the value of all coins currently being held in your trading account. Even if some trades complete and make profit, you still have other ongoing trades that are affecting your account value. The profit from complete trades just keeps stacking in the background, giving you slightly more buying power every so often for new trades. If you were to not start any new trades and just let all the current trades finish, then your account value would be up the same amount as your profit amount, but since it gets reinvested, your account value fluctuates with the values of the coins in trades. You can think of it like a roller coaster with an average upward slope.